Novotel Coffs Harbour Pacific Bay Resort

Reviews about Novotel Coffs Harbour Pacific Bay Resort

• Kevin Thompson

  27.10.2018
  ★ ★ ★ ★ ★
  Well appointed room with beautifull view. Clean and comfortable. Close to main road but very peacefull atmosphere. Birds in the trees are an absolute delight in the afternoon.
• Dean Hall

  22.10.2018
  ★ ☆ ☆ ☆ ☆
  Without doubt the worst accommodation I have ever stayed. Way overpriced for the quality of room you receive but by far the worst part is the extras. The food i ordered to my room came stone cold, the drinks were extortionate even by hotel standards but by far the worst part was the internet. I paid $30 dollars for 2 days of internet access that struggled to load my Facebook homepage, then when I tried to connect using my phone (the 2nd device) it told me that there was no transaction made despite my bank account being charged for it. I called reception and they put me through to someone else I was on hold for 5 minutes before the call was disconnected abruptly, the issue never got sorted and I ended up having to ask them to cancel the transaction all together. As a person who has checked into hundreds of hotels this is by far the most disappointed I have ever been with one, I would stay ANY where else before I came back here again. The only reason why I even give this 1 star is because Hayden (the gentlemen dealing with a very disgruntled me) was very polite and professional throughout the entire encounter. Do yourself a favour and stay at the Best Western motel down the road instead.

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